Your staff answers every common question — once. GovChat answers the rest, forever, for every resident who asks.
No hallucinations. No making things up. Every response comes word-for-word from a knowledge base article your team wrote, reviewed, and approved. If the answer isn't in the KB, GovChat says so and offers to connect the resident with staff.
Generic AI chatbots make things up. That's fine for a music recommendation. It's not fine when a resident relies on your chatbot for a permit fee, a tax deadline, or a health clinic location. GovChat never invents information — it only responds from articles your staff approved.
Via the chatbot widget on your website, any page, any time. No app to download.
Semantic search finds the most relevant approved answer. No making things up.
The response comes from an article your staff reviewed. Accurate. Attributable. Current.
Unanswered questions go into the KB pipeline for staff to draft, review, and approve.
GovChat never generates a response outside your knowledge base. If the answer isn't approved, it acknowledges it doesn't know and offers a staff contact.
A simple JavaScript snippet drops the chatbot onto your WordPress, Drupal, or any CMS. No site migration required.
When you update a KB article — new fee, new hours, new policy — the chatbot reflects it immediately. No re-training, no delay.
When a question can't be answered, GovChat routes to the right department contact — email, phone, or 311 intake — with context included.
See what residents are asking, what's being answered automatically vs. escalated, and which topics need new KB articles.
Customize the chatbot's colors, avatar, greeting, and name to match your city's identity. Residents see your city, not ours.
Account numbers, SSNs, and personal health information are automatically redacted before any message is logged or stored.
Legal advice, litigation-adjacent questions, and ADA complaint intake are automatically blocked from the chatbot and routed to staff.
GovChat supports Spanish, Haitian Creole, Portuguese, and more — serving diverse communities in their language without extra setup.
GovChat handles questions for every city department from a single knowledge base. Each department manages its own section.
We'll install GovChat on your city's WordPress site for a live demo — your real content, your real questions, so your team can see it working before they commit to anything.
Request a Live Demo