Viv KM plugs into the 311 CRM, permitting software, GIS tools, and website platform your city already runs. No replacements. No migrations. Just connection.
Route chatbot conversations directly into your existing 311 CRM. Submit service requests in-conversation, look up ticket status by address, and auto-route issues to the right department.
Used by 250+ US cities
Reaches 30+ US cities directly
Give residents location-aware answers. Look up which district a property is in, confirm service boundaries, and provide address-specific information automatically.
Industry standard for municipal GIS
Let residents ask about their permit status, schedule inspections, and get process guidance — all without calling the permit office.
Viv KM installs directly into WordPress — no migration required. Your existing content automatically seeds the knowledge base.
Primary platform — install in minutes
Export inquiry data and performance metrics to the analytics tools your leadership team already uses.
Included with every plan
A resident reports a pothole through your chatbot. Viv KM creates the service request in SeeClickFix or Accela automatically — no redirect to a separate portal.
Residents ask "Where is my request?" and the chatbot queries your 311 CRM by address or request ID and returns live status — 24/7, without staff involvement.
The chatbot identifies the right department from the conversation and routes the inquiry correctly, reducing misrouted tickets and the back-and-forth that comes with them.
We build integrations for each deployment. If your city runs a platform not shown here, get in touch — chances are we can connect it.
Request an Integration