Viv KM turns every resident inquiry into a growing knowledge base — reviewed by your team, redacted for privacy, then answered automatically by your AI chatbot.
"How do I contest a parking ticket I got on Oak Street last Tuesday?"
How to Contest a Parking Ticket
You have 21 days from the issue date to appeal. Visit City Hall Room 104 or submit your appeal online at…
Every recycling schedule question, every parking appeal, every permit process — answered individually, then immediately forgotten. Viv KM stops that loop.
A question arrives via your chatbot, email, or web form — and lands in the Viv KM inbox as a structured inquiry.
Your team drafts a reply. The AI suggests an answer based on your existing knowledge base, saving writing time.
AI checks for legal risk and PII. Your team approves the article before it ever touches your public knowledge base.
The article goes live. Every future version of that question is answered automatically — no staff time required.
Every reply goes through a structured ticket → review → approve → publish workflow. No draft ever reaches the public without your team's sign-off.
Inquiries involving legal threats, personal diagnoses, civil litigation, or ADA demands are automatically flagged and kept out of your public KB.
Before any content is published, AI identifies and redacts names, Social Security numbers, account numbers, medical records, and immigration information.
Runs as a plugin on the WordPress website your city already manages. No CMS migration, no new platform, no retraining — just activate and go.
Track response times, SLA compliance, per-staff workload, and sentiment trends from a single dashboard. Know exactly how your team is performing.
Connects to SeeClickFix, Tyler Technologies, Accela, Salesforce, Cityworks, Esri ArcGIS, and the 311 CRM your city already runs.
Connect Viv KM to your 311 CRM, permitting system, GIS platform, and more. Our integration list grows with every deployment.
Population-based tiers with a one-time setup and a low annual subscription. No per-seat fees, no usage surprises.
Book a 30-minute demo. We'll show you how Viv KM fits into your existing WordPress site and connects to your current systems.